SHOKRI FRANCIS
RAOOF
Technical Product Owner / Software Developer
Summary
Technically minded and communication-driven professional with a background in science, sales, software development, and seven years as a professional opera singer. I bring a unique perspective that blends hands-on technical experience with strong user empathy, consultative sales experience, and the presentation skills of a trained performer.
Through my work as a Product Specialist and Full Stack Developer, I've gained practical experience with API integrations, agile collaboration, and turning business needs into actionable product requirements.
Technical Skills
Languages
JavaScriptDartHTMLCSSPythonTypeScript
Databases & Cloud
MongoDBFirebaseSupabasePOSTGRESREST API IntegrationMySQL
Frameworks & Libraries
FlutterReactBootstrap 5Node.js/ExpressNext.js
Core Concepts
OOPTDDState ManagementAI-Agents
Tools & Platforms
Git/GitHubGitHub CopilotClaude Coden8nFigmaVSCode
Work Experience
Technical Product Owner / Developer
DocNotes - Healthcare Documentation SaaS (In Beta)- Own the end-to-end product definition and delivery of DocNotes, a clinical documentation workspace currently in private beta with GPs and doctors across Ireland.
- Defined product scope and guardrails to support AI-assisted clinical documentation without introducing diagnostic, regulatory, or patient-safety risk.
- Worked directly with clinicians to understand real documentation workflows, constraints, and failure modes, shaping features around review, approval, and auditability.
- Designed human-in-the-loop AI workflows where clinicians retain full control over drafting, approval, and amendments.
- Made deliberate trade-offs to prioritize auditability, data minimization, and GDPR-aligned behavior over feature breadth or automation.
- Own ongoing iteration based on clinician feedback during beta testing, balancing usability improvements with compliance and safety considerations.
Freelance Web Developer
Software Development Projects- Designed and built portfolio websites for clients using HTML, CSS, JavaScript, React and Webflow.
- Focused on clean, accessible design and user-centered interfaces for creative professionals.
- Built full-stack applications with React, Node.js, Dart, Flutter Firebase, integrating auth, REST APIs, and real-time databases.
- Designed reusable UI components and responsive interfaces, applying UX best practices.
- Built frontend and backend components, including API integrations, authentication, and real-time features.
- Worked directly with stakeholders to scope requirements, make technical trade-offs, and ship pragmatic solutions under time constraints.
Junior Full Stack Developer → Product Specialist(Technical and Product Operations)
MedCred- Contributed to front-end development for the healthcare SaaS platform during the first year.
- Built and connected API routes to support product functionality and data flow.
- Worked with MongoDB backend for data integration and persistence.
- Operated in a fast-moving startup environment, balancing customer-facing demos with iterative delivery and frequent scope changes.
- Served as the primary interface between customers, sales, and the product team for a healthcare SaaS platform in regulated clinical environments.
- Owned technical product demonstrations and onboarding support, requiring a working understanding of authentication, user roles, and system behavior.
- Supported day-to-day product operations, including account setup, access issues, and cross-role workflow troubleshooting.
- Triaged incoming product issues, feature requests, and edge cases, translating them into clear, reproducible tickets for the engineering team.
- Created and maintained tickets with sufficient technical context, reproduction steps, and expected behavior to support efficient delivery.
- Collaborated with product and engineering to surface recurring issues and help inform prioritization decisions.
- Acted as a feedback loop between real-world usage and product delivery, identifying usability gaps and operational risks through hands-on exposure.
Library Assistant
Hochschule für Musik "Hanns Eisler" (Part Time)- Helped manage day-to-day operations, including cataloging, shelving, and circulation tasks.
- Cataloguing and cleaning the digital database using WINIBW, ensuring consistency across records.
- Took on leadership responsibilities in the absence of the head librarian, overseeing workflow distribution and ensuring continuity of operations.
Opera Singer & Music Studies
Professional Training & Performance- Undertook advanced vocal training and academic study as an opera singer while working professionally in performance-based roles.
- Performed in structured, high-pressure environments requiring sustained preparation, precision, and public delivery.
- Developed strong communication, presentation, and interpretive skills through regular rehearsals and live performance.
- Balanced long-term training commitments with part-time professional work alongside studies.
Laboratory Researcher & Science Gallery Educator
CRANN, Trinity College Dublin- Conducted nanoscience laboratory research, supporting experimental design and data collection in materials, spectroscopy and dynamic light scattering.
- Developed protocols for student demonstrations and workshops, translating complex nanoscience concepts into accessible activities.
- Co-authored internal reports and presented findings to supervisors and peers.
Student Intern - UK Sales Team
DotCom / IBM- Shadowed senior account managers during client calls and product presentations, gaining insight into solution-based sales and customer relationship management.
- Updated CRM records and maintained client documentation to support team operations.
Education
Software/App Developer Bootcamp
App Akademie, Berlin- Earned Certified Flutter Developer status, specializing in Dart & Flutter for mobile and web apps.
Bachelor of Science - Nanoscience
Trinity College, Dublin, Ireland- Interdisciplinary degree covering physics, chemistry, and materials science.
- Gained early experience with Python for data analysis and experimental automation.
Master of Music
Hochschule für Musik "Hanns Eisler", BerlinBachelor of Music
Hochschule für Musik "Hanns Eisler", BerlinAdditional Information
LanguagesEnglish (Native), German (C2)
Certifications
IBM Product Owner Professional CertificateGoogle UX Design Professional CertificateAppAkademie Flutter Developer Certificate
InterestsCloud computing, Flutter development, AI integration, Scalable web architectures